Missing something from your order? Received the wrong item? We're here to help!

Missing something from your order? Received the wrong item? No worries &#x2014; we&#x2019;ll fix it fast. To help us sort it out quickly, please email us at: support@mrsedgar.com.au<ul><li dir="ltr" style="text-decoration:none;">Your order number</li><li dir="ltr" style="text-decoration:none;">A description of what&#x2019;s incorrect or missing</li><li dir="ltr" style="text-decoration:none;">Photos of what you received (if applicable)</li></ul>The more detail you include, the faster we can make it right.

Incorrect or Missing Item

Changed your mind? Want to exchange your planner? No problem!

Not quite right? No problem! If you&apos;ve changed your mind, you can return your item for a refund or exchange within 30 days of purchase &#x2014; as long as it&apos;s unused and in resalable condition. How to return:<ol><li dir="ltr" style="text-decoration:none;">Head to our&#xA0;<a href="https://www.mrsedgar.com.au/pages/returnportal?_pos=1&amp;_psq=returns+portal&amp;_ss=e&amp;_v=1.0">Returns Portal</a></li><li dir="ltr" style="text-decoration:none;">Follow the steps to lodge your return or exchange</li><li dir="ltr" style="text-decoration:none;">Post the item back to us &#x2014; you&#x2019;ll need to cover the cost of return postage Once we receive your return and confirm it meets the criteria, your refund will be processed to your original payment method within 3&#x2013;5 business days. </li></ol>Please note:<ul><li dir="ltr" style="text-decoration:none;">Return postage costs are the responsibility of the customer</li><li dir="ltr" style="text-decoration:none;">Items bought using Afterpay will be refunded to the original account</li><li dir="ltr" style="text-decoration:none;">If your return doesn&#x2019;t meet our policy (e.g. item used or not in resalable condition), we may decline the return or offer an exchange instead</li></ul> Need help? Email us at support@mrsedgar.com.au

Change of Mind Returns & Exchanges

Damaged or Faulty Items? Oh no! Let’s get this sorted for you as quickly as possible.

Oh no!&#xA0;Let&#x2019;s get this sorted for you as quickly as possible. Please email us at support@mrsedgar.com.au&#xA0;and be sure to include: 1. Your order number 2.&#xA0;A description of the damage/fault 3. Photos showing the item and the issue Having this information upfront helps us speed up your resolution.

Damaged or Faulty Items

Received a Mrs Edgar product as a gift but need to return it? No worries — we’ve got you.

Received a Mrs Edgar product as a gift but need to return it? No worries &#x2014; we&#x2019;ve got you. We offer two return options depending on whether you have the original order details:With the order number or name used to purchase: You can return the item for a refund or exchange, which will go back to the original payment method. Just head to our&#xA0;<a href="https://www.mrsedgar.com.au/pages/returnportal">Returns Portal</a>&#xA0;to get started.No order details? No problem. We&#x2019;re happy to offer you a store credit (voucher code) to the value of the item, once it&#x2019;s returned in unused and resalable condition. Return postage is at your cost. To arrange this, simply email us at: support@mrsedgar.com.au&#xA0;&#x2014; we&#x2019;ll be here to help!

Gift Returns

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Mrs Edgar

Need help with returns or exchanges for your teacher planner? Find solutions to order issues and get assistance with Mrs Edgar help articles.

Returns + Exchanges

Incorrect or Missing Item

Change of Mind Returns & Exchanges

Damaged or Faulty Items

Gift Returns