Damaged or Faulty Items? Oh no! Let’s get this sorted for you as quickly as possible.

Oh no! Let&#x2019;s get this sorted for you as quickly as possible. Please email us at support@mrsedgar.com.au&#xA0;and be sure to include: 1. Your order number 2.&#xA0;A description of the damage/fault 3. Photos showing the item and the issue Having this information upfront helps us speed up your resolution.

Damaged or faulty items

Missing something from your order? Received the wrong item? We're here to help!

Missing something from your order? Received the wrong item? No worries &#x2014; we&#x2019;ll fix it fast. To help us sort it out quickly, please email us at: <a href="mailto:support@mrsedgar.com.au">support@mrsedgar.com.au</a><ul><li dir="ltr">Your order number</li><li dir="ltr">A description of what&apos;s incorrect or missing</li><li dir="ltr">Photos of what you received </li></ul>The more detail you include, the faster we can make it right.

Incorrect or missing item

We get it — sometimes something just isn’t quite right. 
Here's how to return or exchange an item...

Change of Mind Returns &amp; ExchangesWe get it &#x2014; sometimes something just isn&#x2019;t quite right. Here&apos;s how to return or exchange an item:What Can Be Returned?You can return any physical item for a refund or store credit if:<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">It&#x2019;s within 90 days of delivery</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">The item is unused and in its original packaging</li></ul>What Can&#x2019;t Be Returned?<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Final sale or clearance items</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Anything used or not in saleable condition</li></ul>How to ReturnOption 1: Use Our Return LabelWe&#x2019;ll email you a prepaid AusPost label.&#x2192; A $11.99 fee will be deducted from your refund or credit. Option 2: Organise Your Own ReturnUse your own courier or AusPost (tracked is best).Return shipping is at your own cost. Refund or Store Credit?Once your return is on the way, we&#x2019;ll process it right away.Let us know if you&#x2019;d like:<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">A refund to your original payment method, or</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">A store credit for future use</li></ul> Start Your Return:Email&#xA0;<a href="mailto:support@mrsedgar.com.au" target="_blank" rel="noopener" style=" text-decoration: none;">support@mrsedgar.com.au</a> with:<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Full name</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Order number</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Email used at checkout</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Refund or store credit?</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Would you like a return label?</li></ul>We&#x2019;ll get back to you within 1&#x2013;2 business days. Return Address (if posting yourself)Mrs Edgar ReturnsPO Box 3105Success WA 6967

Change of Mind + Exchanges

Received a Mrs Edgar product as a gift but need to return it? No worries — we’ve got you.

Received a Mrs Edgar product as a gift but need to return it? No worries &#x2014; we&#x2019;ve got you. We offer two return options depending on whether you have the original order details:With the order number or name used to purchase: You can return the item for a refund or exchange, which will go back to the original payment method. Just head to our&#xA0;<a href="https://www.mrsedgar.com.au/pages/returnportal">Returns Portal</a>&#xA0;to get started.No order details? No problem. We&#x2019;re happy to offer you a store credit (voucher code) to the value of the item, once it&#x2019;s returned in unused and resalable condition. Return postage is at your cost. To arrange this, simply email us at: support@mrsedgar.com.au &#x2014; we&#x2019;ll be here to help!

Gift returns

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Mrs Edgar

Need help with returns or exchanges for your teacher planner? Find solutions to order issues and get assistance with Mrs Edgar help articles.

Returns + Exchanges

Damaged or faulty items

Incorrect or missing item

Change of Mind + Exchanges

Gift returns