Returns + Exchanges

Help! There's a Problem With My Order!

Damaged in Transit

Please head to our Returns Portal so we can remedy this ASAP. Ensure you have your order number and the email address with which you placed the order. This can be found in your order confirmation email.

My Order Is Missing An Item. What Do I Do?

Missing something from your order? No worries! Please get in touch with our team so we can remedy this for you: [email protected]. We apologise for any inconvenience caused and appreciate your understanding. Your satisfaction is important to us

My tracking says delivered by I haven't received my package

If your tracking shows that the package has been delivered, please first check the following locations:- Your letterbox- The area around your front door (including under doormats or in pots)- Check with the people in your household, neighbours, or bu

Do you offer refunds?

Yes, we absolutely do. If for any reason you are not completely happy with your purchase, rest assured we have a 30-day money back guarantee from the date you received your product/s. Please head to our Returns Portal within this timeframe, so we can

Change of Mind Returns + Exchanges

So you bought it and it's not quite what you had in mind? No worries! For change of mind purchases, simply send it back for a full refund (or exchange) within 30 days via our Returns Portal, provided your product is unused and in resalable condition.

I can’t login to the Returns Portal

To access our Returns Portal, you'll need your order number along with the email or phone number linked to your order. If you're unsure about these details, please check your order confirmation email (it might be in your spam folder). Alternatively,

How can I track my return?

Curious about the status of your return? No problem! Please login to our Returns Portal to check the status of your order.