Damaged or Faulty Items? Oh no! Let’s get this sorted for you as quickly as possible.

Oh no! Let&#x2019;s get this sorted for you as quickly as possible. Please email us at support@mrsedgar.com.au&#xA0;and be sure to include: 1. Your order number 2.&#xA0;A description of the damage/fault 3. Photos showing the item and the issue Having this information upfront helps us speed up your resolution.

Damaged or faulty items | Updated 24/4/26

Missing something from your order? Received the wrong item? We're here to help!

Missing something from your order? Received the wrong item? No worries &#x2014; we&#x2019;ll fix it fast. To help us sort it out quickly, please email us at: <a href="mailto:support@mrsedgar.com.au">support@mrsedgar.com.au</a><ul><li dir="ltr">Your order number</li><li dir="ltr">A description of what&apos;s incorrect or missing</li><li dir="ltr">Photos of what you received </li></ul>The more detail you include, the faster we can make it right.

Incorrect or missing item

We get it — sometimes something just isn’t quite right. 
Here's how to return or exchange an item...

Change of Mind Returns &amp; ExchangesWe get it &#x2014; sometimes something just isn&#x2019;t quite right. Here&apos;s how to return or exchange an item:What Can Be Returned?You can return any physical item for a refund or store credit if:<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">It&#x2019;s within 90 days of delivery</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">The item is unused and in its original packaging</li></ul>What Can&#x2019;t Be Returned?<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Final sale or clearance items</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Anything used or not in saleable condition</li></ul>How to ReturnOption 1: Use Our Return LabelWe&#x2019;ll email you a prepaid AusPost label.&#x2192; A $11.99 fee will be deducted from your refund or credit. Option 2: Organise Your Own ReturnUse your own courier or AusPost (tracked is best).Return shipping is at your own cost. Refund or Store Credit?Once your return is on the way, we&#x2019;ll process it right away.Let us know if you&#x2019;d like:<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">A refund to your original payment method, or</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">A store credit for future use</li></ul> Start Your Return:Email&#xA0;<a href="mailto:support@mrsedgar.com.au" target="_blank" rel="noopener" style=" text-decoration: none;">support@mrsedgar.com.au</a> with:<ul><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Full name</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Order number</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Email used at checkout</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Refund or store credit?</li><li style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;">Would you like a return label?</li></ul>We&#x2019;ll get back to you within 1&#x2013;2 business days. Return Address (if posting yourself)Mrs Edgar ReturnsPO Box 3105Success WA 6967

Change of Mind + Exchanges | Updated 24/4/26

Received a Mrs Edgar product as a gift but need to return it? No worries — we’ve got you.

Received a Mrs Edgar product as a gift but need to return it? No worries! We&#x2019;ve got you. We offer two return options depending on whether you have the original order details:With the order number or name used to purchase: You can return the item for a refund or exchange, which will go back to the original payment method.&#xA0;No order details? No problem. We&#x2019;re happy to offer you a store credit (voucher code) to the value of the item, once it&#x2019;s returned in unused and resalable condition. Return postage is at your cost. Ready to go? Simply email us at:&#xA0;<a href="mailto:support@mrsedgar.com.au" target="_blank" rel="noopener" style=" text-decoration: none;">support@mrsedgar.com.au</a> - we&#x2019;ll be here to help!

Gift returns | Updated 24/4/26

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Mrs Edgar

Need help with returns or exchanges for your teacher planner? Find solutions to order issues and get assistance with Mrs Edgar help articles.

Returns + Exchanges

Damaged or faulty items | Updated 24/4/26

Incorrect or missing item

Change of Mind + Exchanges | Updated 24/4/26

Gift returns | Updated 24/4/26